Shipping policy

Here's an updated version of your **Shipping Policy** with a section specifically addressing preorders:

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**Shipping Policy**  

At Vision, we aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below:  

### **Processing Times**  
- Orders are processed within 3-7 days  after payment is confirmed.  
- During high-demand periods, such as holidays or special promotions, processing times may be slightly extended.  

### **Preorders**  
- For preorder items, please note that these are specially made and may take **upwards of one month** to be produced and received by us.  
- Once we receive the preorder items, they will be shipped out **immediately** and tracking information will be provided.  
- By placing a preorder, you acknowledge and agree to the extended processing time.  

### **Shipping Rates and Delivery Times**  
- **Domestic Shipping (USA):**  
  - Standard Shipping: 5-7 days (Unless its an preordered piece)
  - Shipping costs are calculated at checkout based on your location and order size.  

- **International Shipping:**  
  - Delivery times vary by destination, typically ranging from **[insert estimated timeframe, e.g., 7-21 business days]**.  
  - Customs fees, duties, and taxes are the responsibility of the customer.  

### **Order Tracking**  
- Once your order ships, you will receive a confirmation email with tracking information.  
- Please allow up to **[ 48 hours]** for the tracking information to update.  

### **Address Accuracy**  
- Please ensure your shipping address is correct at checkout. Vision is not responsible for orders shipped to incorrect or incomplete addresses.  

### **Lost, Stolen, or Damaged Packages**  
- Vision is not responsible for lost, stolen, or damaged packages once they are in the carrier’s possession.  
- For lost or stolen packages, please file a claim directly with the carrier.  
- If your package arrives damaged, contact us at [your email/contact info] within **[insert timeframe, e.g., 48 hours]** of delivery with photos and details.  

### **Shipping Restrictions**  
- We do not ship to P.O. boxes or APO/FPO addresses.  
- International shipping may not be available to certain countries due to restrictions.  

If you have any questions about shipping, feel free to reach out to us at [your email/contact info].  

Thank you for choosing Vision!